Three corridors, one exception desk

Exception work lived in three inboxes and a radio channel. Missed windows were visible, but nobody could say who was closing them.

Lean Solutions Group stood up a single desk with timed ownership, a shared status language, and automation that only flagged loads a person could still recover.

Supervisors now start the morning with the same short list: what is late, who owns it, and which customers have already been told the truth.